Please Carefully Read These Terms & Conditions
By booking any tour, you acknowledge and confirm that you have read and understood them. Please contact us if you do not understand any aspect of these Terms and Conditions.
We tailor-make tour experiences to fit your interests, curiosities, pace, and style! In addition, we offer small group daily tours and private guided tours in the Nordics!
Booking Terms & Conditions
A booking is binding for both the tour participants and Amitylux as soon as the participants have paid for the booking.
Regarding the daily tours paid through the website – a booking confirmation and ‘Welcome Information’ email will automatically be sent to you once the booking is complete. If you do not receive an email within 2 hours of booking, you must contact us to ensure no problems have occurred during the booking process.
If you are making a booking on behalf of others, it is your responsibility to ensure that any critical information is passed on to all participants.
We operate in all weather conditions; please dress appropriately and bring a rain jacket in case of rain.
We ask our guests to arrive no later than 10 minutes before their tour to ensure that no one is missing. Tours start promptly at the time stated.
Participants must be able to walk more than 5 km (3 mi) at a reasonable pace or have experience biking safely in a foreign urban environment. We take safety seriously. If you cannot bike safely on our bikes, you will not be allowed to join our bike tours, and no refund will be given. Wearing helmets is not compulsory in Denmark; therefore, we do not provide them. However, helmets can be hired on the day for a small fee.
Terms & Conditions for Cancellation
We do full refunds for our Daily Private and Small Group Tours up to 24 hours before the start of the tour.
All cancellation requests must be submitted in writing to [email protected].
For all Special/Custom Tours, Car Services, Corporate/Large Group Tours, Events, and Corporate Rentals, there will be no cancellation fee for cancellations up to 30 days before departure. For cancellations within 30 days, the following prices apply to the total cost of the booking:
- Cancellations 30 – 14 days before departure are 75% refundable.
- Cancellations 14 days – 72 hours before departure are 50% refundable.
- Cancellations within 72 hours of departure are non-refundable.
- The starting time of a tour is calculated from 08:00 am on the date booked unless otherwise agreed at least 72 hours before this time.
They are non-refundable and cannot be exchanged for money.
If you have booked through a third party, you must contact that third-party directly regarding amendments and cancellations.
The tour descriptions are for illustrative purposes only. Every tour is personal and unique, depending on the tour guide, the local traffic, and the weather conditions. Therefore, Amitylux does not, in any way, guarantee that specific sights will be visited.
Images and Marketing
You agree that whilst participating in any of our tours, images, photos, or videos may be taken by other participants or our guides/representatives and could contain or feature you. You consent to these images and grant full permission for us to use them for whatever purpose we choose, in any medium we wish, at any time in the future, obligation, and compensation-free.
Participation in our tours takes place entirely at the participant’s own risk. Participants are liable for any damage to persons and material caused by themselves.
Any complaints regarding the services provided by Amitylux must be communicated in writing to [email protected] no more than seven days after the tour’s departure date.
In case of a dispute, when Amitylux and the participant fail to reach an agreement during negotiation, any dispute shall be settled according to Danish law.
Hopefully, that has clarified things for you. As was previously mentioned, if there is something you aren’t sure you need, it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site.
However, if you are still looking for more information, contact us through one of our preferred contact methods.